At Bambelle, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused
- In its original condition
- In the original packaging where applicable
- Returned with all included accessories, cables, manuals, labels and documentation
For hygiene and safety reasons, certain opened or used personal-care, wellness, baby-care, feeding or nursing products may not be eligible for return unless they are defective, damaged or incorrect.
Refurbished and Open-Box Items
Products listed as Refurbished or Open Box follow the same 30-day return policy as new items. The condition of each product is clearly stated in its title and on its product page.
Large and Heavy Items
For large or heavy products such as appliances, fitness equipment, mattresses, e-bikes and power stations, please contact us before returning so we can arrange the best return method. The return shipping rules below apply.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Bambelle will review the issue and, when approved, provide an appropriate solution such as:
- A replacement
- A refund
- A return at no additional cost to you
For approved damaged, defective, or incorrect-item claims, Bambelle will cover the return shipping cost where a return is required.
We may ask you to provide photos or other information to help us verify the issue.
Change-of-Mind Returns
If you simply change your mind or no longer want the product, you may request a return within the 30-day return period.
For change-of-mind returns, the customer is responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless required by law or the return is due to an error by Bambelle.
How to Request a Return
Before returning any product, please contact us so we can provide return instructions.
Email: info@bambelle.shop
Phone: +1 980 729 3258
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photos if the product is damaged, defective, or incorrect
Please do not send a return without contacting us first.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Exchanges
If you receive an incorrect, damaged, or defective product, please contact us and we will assist you with a replacement when appropriate.
For other situations, the simplest option may be to return the eligible item and place a new order.
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Products damaged after delivery through misuse, improper handling or improper installation
- Items missing original components or packaging
- Opened hygiene-sensitive products where resale would not be safe
- Gift cards, if offered
- Final-sale items clearly marked as non-returnable, where permitted by law
This does not affect your rights regarding damaged, defective, or incorrectly supplied products.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to cancel the order before it enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
Contact Us
If you have questions about a return or refund, please contact:
Bambelle
3304 Rock Crest Dr
Washington, MO 63090
USA
Email: info@bambelle.shop
Phone: +1 980 729 3258